What are the problems and countermeasures in furniture supply chain? In order to cope with the new market demand and enhance their competitiveness, many supply chain enterprises have begun to set foot in the home furnishing "five packages", that is, "package logistics, package distribution, package upstairs, package installation, package return". However, in this process, the old and new problems continue to highlight, become the pain point of furniture supply chain.
Problems of furniture suppliers:
1, transportation: household goods "road difficult"
Strictly speaking, home products are divided into main materials, auxiliary materials, soft furniture, this kind of product because of its own particularity, transportation convenience, low safety, logistics is not smooth:
1, household products are usually large items, large volume, large weight, transportation prone to collision and damage; When transshipment and multiple loading and unloading are needed, the uneven professional quality of logistics company personnel increases the risk of goods being knocked against and broken.
2. In recent years, with the boom of "whole house customization", personalized customized furniture has emerged. These non-standard parts (non-standard products) have irregular shapes and no uniform size, which greatly increases the difficulty of loading cars.
3, home products are not "anti-build", such as tiles, glass fragile, marble and other materials are easy to crack, soft furniture is easy to be scratched.
4. Due to the different humidity in different areas, wooden building materials and furniture are easy to be affected by damp and mildew if they are not dried during transportation.
In addition, the proportion of the transportation cost of household products in the retail price of products is generally high. How to reduce the high transportation cost while ensuring the delivery speed and the safety of goods is still a difficult problem to be solved.
2. Delivery: the "rotten tail" of the "last mile"
Ordinary goods can be delivered to consumers doorstep or downstairs, household goods are not. Household goods are very heavy, it is not easy to move, and because of their large size, mattresses may not fit into the elevator, sofas may not fit through the door... If there is no professional carrying upstairs, delivery into the home, consumers will suffer.
In addition to distribution, installation is also a vital service. A lot of household products installation difficulty is big, need to have installation master to undertake unpacking, installation and other professional operation, compared to hire a separate installation master, consumer more hope to get household company "one-stop" form a complete set of services.
"Delivery" and "loading" are not only related to logistics services, but also related to the brand image of home furnishing enterprises. However, at present, because many home furnishing enterprises do not pay attention to the problem of "delivery" and "loading", leading to home furnishing logistics in the "last mile" distribution link off the chain, has become a "rotten tail", consumer satisfaction greatly reduced.
In order not to lose customer orders, home furnishing enterprises either build their own delivery system, or cooperate with reliable supply chain enterprises. Supply chain enterprises also provide installation services mainly in two forms: first, they build their own distribution network and train their own installation master teams; The second is to integrate social resources and cooperate with vertical delivery enterprises. The former needs to invest a lot of money and time, while the latter needs to solve problems such as resource allocation and cooperative management.
3, after sales: "reverse logistics" horsepower shortage
In actual sales, due to damaged furniture, e-commerce propaganda does not match with the real product, environmental protection standards and other problems, consumers may require to return, exchange or return to the factory for maintenance, resulting in the demand for reverse logistics.
Reverse logistics refers to the flow of goods from the downstream node of the supply chain to the upstream node, that is, from consumers to stores, distribution centers, suppliers. Reverse logistics caused by return, replacement and maintenance is inevitable, which is also a part of the enterprise after-sales service.
Solutions to furniture supply chain problems:
Under the impact of the Internet home furnishing tide, the home furnishing industry is constantly emerging new entrants, and the market competition is increasingly fierce. At the same time, consumers also put forward higher requirements for the delivery speed, delivery quality, distribution and installation services of home furnishing products, which makes home furnishing enterprises have to extend their focus from design, production and sales to supply chain, thus improving the selection of supply chain service providers.
Sufu SCM supply chain management system for home furnishing enterprises supply chain management to provide professional integration solutions, purchase orders, suppliers to receive orders, delivery, reconciliation, supplier performance assessment, optimize suppliers, manufacturers, retailers business efficiency, improve enterprise competitive advantage, optimize the entire operation process.